Remotes

[chrisj333]

I'm having the same issue.  2nd remote with same issue.  Didn't get it wet, it just shows a fully charged remote battery and it freezes the screen for up to 60 seconds.  The frequency that this indicator pops up is random, but my last one got progessively worse over time.  Could a Roku rep please contact me to send a resplacement?

[RokuJohnB]

Hi @chrisj333,

Thank you for posting here in the Roku Community!
We'd like to investigate this issue further. What kind of Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) When did the issue start? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[SiobhanCarroll]

Same issue with brand new Roku and Roku remote. Indicator appearances is becoming more frequent. Showing random bat status, but every time I check the battery status in the settings, it shows a reasonable percentage

[RokuTakashi]

Hi, @SiobhanCarroll

Welcome to the Roku Community.

Thanks for sharing this information with us, and we're sorry to hear about the experience you had regarding this, From here, we would suggest performing the troubleshooting steps below to resolve the issue.

Unpair your Roku remote

1. Press and hold the pairing button located at the back of the remote for 20 seconds.

Re-pair your voice remote to your streaming device

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

If you're still having the same issues after this troubleshooting step, please keep us posted and we'll assist further.

All the best,
Kash