Remotes

[Grace92]

The batteries died in my roku express 4k+ I changed the batteries but the remote will not do anything now. I have went through the troubleshooting process several times without any luck. The light on the box will blink but when I try to reset the remote the light will not come on, the remote will not work at all. 

[RamenRiderShoyu]

Having the same trouble here, just replaced my batteries and also tried doing a remote reset/pair. The green light doesn’t come up either. Help

[RokuKariza-D · Accepted solution]

Hey @Grace92 @RamenRiderShoyu

Thanks for reaching out here in the Community.

If you have tried all the suggestions available in this Support link: How to fix your Roku® voice or simple remote that is not working, please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself.

We look forward to your response.

All the best,
Kariza