Remotes

[SkyRo2024]

My remote also does this.  It seems the button is stuck going to the right and I am not able to stop it from scrolling.  

Model 3810X  Streaming Stick+

Serial number YH00GJ483320

Device ID  C1379G483320

Please advise how to rectify this issue.

Thank you 

[RokuTakashi · Accepted solution]

Hi, @SkyRo2024

Greetings and welcome to the Roku Community.

We understand that you're having trouble with your Roku remote, and we'll provide troubleshooting steps to resolve this. Kindly follow the instructions below:

Re-pair your voice remote to your streaming device

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

Please keep us posted on how it works.

All the best,
Kash