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Remote Issues in 4K streaming stick

My 4K Stick remote loses its connection after a few minutes of use every time I use my Roku. I have to restart the device multiple times and it freezes every time I open Disney plus. Not sure why the remote is so glitchy but I need a replacement remote as this one seems to be defective 

Roku Guru

Re: Remote Issues in 4K streaming stick

Hi @BSMcGrath

Thanks for reaching out here in the Community!

We would recommend starting with the troubleshooting steps available in this Support link: How to fix your Roku® voice or simple remote that is not working. If still no dice, reply here with the serial number of your Roku device associated with the affected remote. It can be found in Settings > System > About or at the back of the stick itself.

Keep us posted.

All the best,

Kariza D.
Roku Forum Moderator
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