Remotes

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CRHodges51
Newbie

Re: Rechargeable Remote won’t charge or wake up

It only works when plugged in when I unplug it from the battery it won't do anything

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RokuCarly
Community Moderator
Community Moderator

Re: Rechargeable Remote won’t charge or wake up

A warm welcome here in the Roku Community, @CRHodges51!

Thank you for letting us know about the issues you've encountered with your Roku Voice Remote Pro, which only works when plugged in. We're here to assist further and provide more information about this.

Please confirm whether this is the remote for your Hisense or ONN Roku TV. If you have any issues with either of the two, it's best to contact your TV manufacturer directly, as they produce their own hardware and we only support the software operating system of your TV.

As we also checked and validated, your TV is no longer within the standard warranty timeframe, but no worries! We offer the Roku TV remote, which works well with either your Hisense or ONN Roku TV. You can visit this link to learn more: Roku TV Remote

We hope you find this information helpful. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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Wavyace312
Newbie

Re: Rechargeable Remote won’t charge or wake up

My remote won’t charge 

the remote was working fine then out the blue it stopped working as well as stopped charging 

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RokuCarly
Community Moderator
Community Moderator

Re: Rechargeable Remote won’t charge or wake up

Welcome, and thank you for posting here in the Roku Community, @Wavyace312!

We'd be happy to assist you with the Roku Voice Remote Pro you are having issues with charging and utilizing.

Could you please let us know the following so we can assess your concern better and find you the best resolution possible:

  • Which specific Roku player was this paired to? Perhaps you can provide us with the serial number.
  • Is this the remote that comes with that device, or was this purchased separately?
  • When did you purchase this? 

Suppose this is the remote that comes with your Roku Hisense TV. In that case, we highly suggest reaching out to your TV manufacturer for further assistance, as they manufacture their player hardware, which includes their remote.

You may also check our newly released Roku TV Remote, which works well with all Roku-branded TVs: Roku TV Remote

We'll be looking forward to your response.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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AntD
Newbie

Re: Rechargeable Remote won’t charge or wake up

Mine is doing the same thing. It’s been about six months worked perfectly fine now will not charge at all. I want a replacement or refund any suggestions??

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RokuCarly
Community Moderator
Community Moderator

Re: Rechargeable Remote won’t charge or wake up

Greetings from the Roku Community, @AntD.

I appreciate you sharing your concern about the Roku remote not being able to charge, and I'd be happy to find you the best resolution possible.

Can you please confirm if this is the remote paired with your TCL Roku TV? If so, we highly recommend contacting TCL Support, as they manufacture their own hardware, including their remote. We also offer the Roku TV Remote that works well with all Roku-branded TVs. 

You may visit these links to help you:

We hope this information helps. Happy Streaming! 💜

Best regards,
Carly

Carly Y.
Roku Community Moderator
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