Remotes

[MelodyAnn]

How did you get this corrected. I have the very same problem, after factory reset the remote is useless and will not scroll.

[RokuNimfa-C · Accepted solution]

Hi @MelodyAnn, 

Thanks for your inquiry here at Roku Community. 

May we ask what type of Roku remote you have, a simple or voice remote? Do the other buttons on the remote are still working? To clarify, you have tried re-pair the remote if you have a voice remote with standard batteries? Check for the steps below:

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Remove the battery cover on the back of your voice remote
2. Remove both batteries from the battery compartment
3. Wait 5 seconds and then reinsert the batteries
4. If your remote has a pairing button, press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.
5. If your remote does not have a pairing button, press and hold both the Home button and Back button for 5 seconds, or until you see the status light begin to flash.
6. If the status light does not flash, try replacing the batteries.
7. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen. 

You can see more here: Fix your remote

Does this clear the issue you are seeing? Keep us posted with details. 


Regards, 
Nimfa