I am having the same issue and I have tried all of the troubleshooting steps. The remote it came with is a voice remote I believe.
Hi @brohelpmeplz,
A warm welcome to the Roku Community!
Can you please provide us with more specific information about the issue you are experiencing? What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV). In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
With more detailed information, we will be able to assist you further.
All the best,
Chel
Yes. I have since upgraded to the Roku pro remote and can't get the volume or power buttons programed. I've seen the other posts that mention trying Onn but it did not work either.