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kimee1966
Newbie

Roku remote purchased online not working correctly

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JUST purchased a remote from you people..... NO WAY TO CONTACT anyone .... its a run around SITUATION... the stupid thing hearing device on it WILL NOT TURN UP ... the remote is dead in a matter of hours..... it's not battery operated its some other means probably solar but this device isnt' keeping a charge at all ..... 

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Strega2
Roku Guru

Roku remote purchased online not working correctly

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Roku doesn’t have a solar remote.  If it is rechargeable, try plugging it in for around 5 hours.  You may not have noticed the charging port since its under the purple Roku tag.

This page might help:

https://support.roku.com/article/1500000696321

I’m not sure what “the stupid thing hearing device on it WILL NOT TURN UP” means but perhaps something on the page linked above, plus a full charge, will help.

Banned but back. Because why not?

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Strega2
Roku Guru

Roku remote purchased online not working correctly

Jump to solution

Roku doesn’t have a solar remote.  If it is rechargeable, try plugging it in for around 5 hours.  You may not have noticed the charging port since its under the purple Roku tag.

This page might help:

https://support.roku.com/article/1500000696321

I’m not sure what “the stupid thing hearing device on it WILL NOT TURN UP” means but perhaps something on the page linked above, plus a full charge, will help.

Banned but back. Because why not?
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