Remotes

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Beardedguy1986
Reel Rookie

Question on setting up app with no remote and not connected to same network

We recently moved and have lost the remote. I have a new wireless internet so I cant connect them to same as my phone. Is there a way to get IP address or what can I do?

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4 REPLIES 4
Michelle3
Roku Guru

Re: Question on setting up app with no remote and not connected to same network

Check your router/modem.  It should connect to the Roku.  If the router/modem is not the issue here, maybe check to see if you can access the remote control on the Roku app on your smartphone or not.  If that doesn’t work, you could buy a Voice Remote for about $20 here: https://www.roku.com/products/accessories/roku-voice-remote.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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Strega
Roku Guru

Re: Question on setting up app with no remote and not connected to same network

If you set the SSID and passphrase on the new router to be exactly the same as the old router, then all your old devices should just automatically connect to it.  (And during that connection, they will be assigned IP addresses.)

If you can't come up with the old settings, a remote is always a good thing to have.

 

Beardedguy1986
Reel Rookie

Re: Question on setting up app with no remote and not connected to same network

Thank you strega. That worked.

makaiguy
Community Streaming Expert

Re: Question on setting up app with no remote and not connected to same network

@Beardedguy1986-

The reason that worked is that your Roku still retained your former network's SSID and password in its memory.   If it ever loses that info from memory, that trick will not work, and the only way you will be able to reconnect your Roku to your 'net will be by using a compatible remote control for your Roku.

So do NOT do either of these:

  • Perform a Factory reset - this will wipe out all settings in memory
  • Reset (i.e. clear) its network settings (Settings > Advanced system settings > Network connection reset).
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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