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Personal Shortcut buttons stopped working and can't reset

I'm in the US. I programmed my buttons and they responded fine last night. Today I tried then and they did not respond at all. Not even to re program. Really obnoxious since I just bought this remote last week!

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Community Moderator
Community Moderator

Re: Personal Shortcut buttons stopped working and can't reset

Hi @Jkep,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're seeing with your Roku remote. We apologized for any inconvenience this has caused.

We would recommend starting to take a look at our Support page to troubleshoot remote issues: Why is my Roku® voice remote not controlling power and volume on my TV? | Official Roku Support

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. 

Best regards,

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