Remotes

[Sorgio]

My remote works fine for the Roku functions. When i go to settings to pair it with the tv for power/volume control, i get the message saying the remote is asleep. But i just used it to get to that message. What gives?!?!

[RokuArjiemar · Accepted solution]

Hello! @Sorgio,

Thank you for posting in the Roku Community!

We appreciate your reaching out to us regarding your Roku remote. We are happy to help.

We recommend you always connect your Roku device directly to your TV during setup. If you plan to set up your Roku device for surround sound, temporarily connect your Roku device directly to your TV and complete the setup before making any connections to the AVR or soundbar.

Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

1. Reboot your voice remote
2. Reboot your streaming device
3. Replace or recharge the batteries in your voice remote
4. Re-pair your voice remote to your streaming device

You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

Reboot your voice remote

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back 

  and Home for 20 seconds.

When the status light stops flashing your rechargeable voice remote has successfully rebooted.

Reboot your streaming device

Use the following steps to restart your streaming device.

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV
5. Once you see the Home screen, try to use your remote to control your device

Re-pair your voice remote to your streaming device

Your voice remote and streaming device must be in pairing mode at the same time to complete the pairing process. When your streaming device is powered on, it will automatically enter pairing mode and look for remotes.

Follow the steps in the "Reboot your streaming device" section above and then perform the appropriate step below to put your remote in pairing mode.

• If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.
• If your voice remote does not have a pairing button, press and hold the Back 

  and the Home button for 5 seconds, or until you see the status light begin to flash.

When your streaming device finds your voice remote, an on-screen confirmation message will appear.

You can find more information here: How to fix your Roku voice remote.

Thanks,
Arjiemar