I have a Roku express thay I have ised, although not for several years. I have an old remote, a new remote and the app.
I believe the Roku was reset, and I can't get the box to pair to either remote. It's not connected to the WiFi so the app is out, and I can't use the remote to scroll to settings when the remote won't pair (which is what all the instructions I've found online say to do--wtf?! Or that it happens automatically, which it is not).
I'm stuck at the language selection screen. Now what? I've tried hitting the pair buttons on the remote. Batteries are charged. Line of sight is clear. They're like 3 feet away from each other.