I misplaced the original Roku remote of my Streaming Stick+ 2019 model (Sn: 213979930400) after a move and so far It's been impossible to pair a new one. The first thing I did was try to use the Roku remote app for android which sadly didn't work since I'm at a new place with a different network and it can't see the device. I bit the bullet and figured I had to shell out the 20 dollars for a new remote. I contacted support to be sure I was getting a compatible one, they suggested the Voice Remote so I ordered it from Amazon. Once it got here it wouldn't pair, I'd get the enhanced remote pairing screen, remote green light blinking, does a beep when it finishes, but can't control a thing on TV. I tried multiple fresh batteries (different brands), tried pairing several times, pressing the pair button for 10 seconds without batteries, unplugging the Roku multiple times up to factory resetting, I tried all this with 3 different TVs. It was then suggested by support I might need the HDMI extender cable so they'd send me one. Once the extender got here I re tried everything above with no luck. I even drove to my old home and tried it under my old Wi-Fi (making sure I was using the 2.4GHz signal) with one of their TVs but nothing happened. I contacted support again and they suggested that my remote could be faulty, so I drove off to Walmart and picked another voice remote. As you can imagine it didn't work either. As a last effort I even un linked the device from my account since it was keeping the Wi-Fi name of my old home on it, which was a bad idea I guess because support can't see my device anymore, even with serial number. Is there anything else anybody can suggest to fix this before I toss it in the recycle bin? I'm at my wits' end with this issue.
When you lost the original remote did you lose the original USB cable as well? The stick+ comes USB cable with bump in the middle, it's called the long-range wireless receiver, it is what remote communicates with, not the stick itself. No original USB cable no remote or internet.
Edmund Roku Community Streaming Expert
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Yeah, I think you're right about the long-range receiver being faulty, it's the part I suspected from the get go since it controls the Wi-Fi, but one of the representatives had told me it had nothing to do with my problem. I will look into the roku express, Thank you for all your help Tivoburkee.