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ToryKimTinny
Newbie
‎04-09-2023 07:42 AM

Ordered remote already took payment but have not received remote what do I do now

Have not received my remote I ordered tracking number does not work can someone tell me who to contact

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎04-10-2023 11:35 AM

Re: Ordered remote already took payment but have not received remote what do I do now

Hi @ToryKimTinny,

Thanks for your first post in the Roku Community!

We can certainly understand your concern that you want to know about the status of your remote order.

We're going to assign a member of our support team to reach out to you via email. They will be assisting you from thereon.

Thanks for choosing Roku and please don't hesitate to let us know if you have any questions or additional feedback.


Best regards,
Mary

Mary F.
Roku Community Moderator
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