Hi @ToryKimTinny,
Thanks for your first post in the Roku Community!
We can certainly understand your concern that you want to know about the status of your remote order.
We're going to assign a member of our support team to reach out to you via email. They will be assisting you from thereon.
Thanks for choosing Roku and please don't hesitate to let us know if you have any questions or additional feedback.
Best regards,
Mary
Mary F.
Roku Community Moderator