Remotes

[windowsnickt]

Roku Team, I am unable to submit the request for the free HDMI extender.. plugged in my s/n and still having no luck.  can someone please contact me to help out?

[bkhhmom]

I gave up and bought a roku ultra which after last update won’t pair with remote loved and owned many roku products but issues now are making me question purchasing anymore not sure what is going on there but they need to get it together customer service is ….. well not good 

[RokuDanny-R]

@windowsnickt

Thanks for the post.

Please review the information I provided in my previous post and I will be able to assist you further.

Thanks,
Danny

[RokuDanny-R]

@Claatu

Thanks for the follow up.

I have passed along your information and concerns to our Support team. They will follow up and assist you.

Thanks,
Danny

[Claatu]

Thanks, I appreciate the assist!

[windowsnickt]

Which previous post, can you please be more specific as there’s  a lot that I don’t care to filter thru to get support..

How do I get a free hdmi extension? It really should not be this difficult..

[RokuKariza-D]

@windowsnickt

Thanks for the response.

Please be advised that the free HDMI extender is only for Roku Streaming Sticks. As per @RokuDanny-R's reply, double-check the serial number making sure to put zeros instead of the letter O. To know your device's exact serial number, navigate to Settings > System > About. 

If still no dice, reply here with the serial number/device ID of the affected Roku stick for further assistance.

Please keep us posted!

All the best,
Kariza

[windowsnickt]

Pretty sure I'm filling in the s/n correctly considering I input this simple digit multiple times... your site sucks!  need proof, read the feedback from others.  BTW,  sharing my s/n in a community chat is really something that I'm NOT comfortable with... why don't you pick one out for me!?!   Sorry Roku, but you fail in providing simple customer service!  I've moved on so you can ignore my request.

[Claatu]

Thanks for the assistance, Danny; support team contacted me by email indicating they would order and extender on my behalf. Still, as I indicated in my initial email, it appears others have had this issue so it's curious as to what is causing myself and some others to be unable to order via the web.

[nkell]

I have had the same issue. Tried all the browsers I have, still no luck.