Remotes

[Sandman333]

I have provided the requested information in another thread, and that was over a MONTH ago, and there is been NO REPLY other than to say that the information would be PASSED ON.  Well, to whom?  This is some of the worst "customer service" I've ever experienced.  I'm about ready to request a complete refund for both Roku devices.  I have NEVER been able to connect to anyone for live customer support on your website.  I get so far and then your web page says "Lets get in touch" with a spinning arrow under that, but it just sits there like that for hours.  What a joke.

[lohphat]

Once again. firmware rtn.4190 (remote model RC701) is still experiencing the problem where the IR LED is NOT firing.  It may come back after a minute of not touching the remote but often requires a Roku power cycle.

WHY is this still a problem????

[RokuDanny-R · Accepted solution]

Hi Community users,

Thanks for the posts regarding the issue you are experiencing with the remote volume not working.

We believe this issue is now resolved with a recent update that was released. If you are still experiencing an issue or an issue that is not related to this thread, we would recommend checking the Roku Community for other threads similar to your issue or if none exist, creating a new thread describing what you are seeing.

We will be closing this thread out.

Happy Streaming,
Danny