RokuTakashi
Community Moderator
Community Moderator

Re: No headphone jack on the Roku Remote Pro 2nd Edition

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Hi, @mreneejohansson 

Thank you for the feedback!

Our team acknowledges your input regarding the headphone jack feature that is no longer available on the Roku Voice Remote Pro 2nd Edition, and we assure you that our team has reviewed your post as this will be the basis of improving the Roku streaming experience.

In the meantime, we suggest trying our Roku mobile app and using the headphone modeBefore you start, make sure your wired headphones or Bluetooth headphones are plugged into your mobile device or paired and connected.

Here's how to activate Headphone Mode:

  1. Open the Roku mobile app
  2. Tap Remote from the navigation bar
  3. Tap the Headphone icon to activate Headphone Mode


Once Headphone Mode is activated, adjust the volume to a comfortable level and put on your headphones. When you want to deactivate Headphone Mode, tap the Headphone icon again. If you have wired headphones, you can activate and deactivate Headphone Mode by plugging in and unplugging your headphones when the Roku mobile app is already open.

For more information, you can visit this support article on How to use headphones with the Roku mobile app for Headphone Mode

We truly appreciate your time in expressing your feedback on Roku products. We assure you that Roku is dedicated to improving its products and services so that we can provide a better streaming experience.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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Chris55
Newbie

Re: No headphone jack on the Roku Remote Pro 2nd Edition

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Why then put a headphone jack on the roku ultra?

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RokuTakashi
Community Moderator
Community Moderator

Re: No headphone jack on the Roku Remote Pro 2nd Edition

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Hi, @Chris55 

Welcome to the Roku Community.

The Roku Ultra 2024 comes with the newest version of the Roku Voice Remote Pro (2nd Edition). The remote has improved and added new features such as a significant 50% battery performance, a backlit button, and a USB-C charging port.

However, the headphone jack feature is not currently available with the Voice Remote Pro (2nd Edition). In this matter, we recommend using the Headphones Mode with the Roku mobile app which has the same function as the headphone jack in the previous Roku Voice Remote Pro model.

Please refer to the instructions we have mentioned above in our post in this thread.

We hope you find this information helpful, and let us know if you have further concerns or inquiries.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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