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GdubbsUS
Reel Rookie
2 weeks ago

Re: New rechargeable voice remote will not pair for startup

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The remote was connected to a 40" ROKU Select Series FHD TV.

This remote was purchased separately from Amazon.

Software version 12.5.5

 

Thank you for assisting.

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RokuCarly
Community Moderator
Community Moderator
2 weeks ago

Re: New rechargeable voice remote will not pair for startup

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Thanks for the added infromation, @GdubbsUS.

In this case, may we know what specific Roku remote this is? You can visit our support article to help you Identify your Roku remote. Also, just to clarify, have you successfully paired it before you received the software update? 

In addition, please let us know when you purchased this Roku remote from Amazon. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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