Remotes

[reh525]

Very, Very disappointed to find that Roku decided to use the last generation USA connector on their latest remote. Why not use the USB-C connector?

Rob

[coastalguy]

Absolutely right! I cannot believe they are using a micro-usb, last generation plug on their rechargeable remotes, instead of the lastest c-usb. I have tons of A to C cords, but had to purchase an old micro-usb in order to recharge my remote that was almost dead and unusable. Is Roku that far in the past???

[RokuCarly · Accepted solution]

Hi, @reh525 @coastalguy.

Greetings from the Roku Community.

Check out the new Roku Voice Remote Pro 2nd Edition! It offers 50% longer battery life than the previous Edition, providing up to three months of use on a single charge. This remote is designed to seamlessly work with your Roku devices and includes backlit buttons for easy use in any lighting. Say goodbye to fumbling in the dark!

Make sure not to miss out on the USB-C charging cable included in the box!

Check this link for further details about this: Roku Voice Remote Pro (2nd Edition)

Happy Streaming!

Best regards,
Carly

[TheDuhcider]

Really? They don't do it because they would make less money per unit. Because the tooing that produces the USB-C is newer and more expensive. Not only the tooling, but production runs wont be as dialed in running a new componant further raising the cost of each unit. It's ALWAYS MONEY. That's why.

[TheDuhcider]

Nope just wringing every last penny out of the current tooling...

[Sue4203]

Are any of the Roku Ultra's being packaged with this?  I just bought one at a big box store and it does not have a C connector remote.  Bad enough that it doesn't use [simpler] batteries, now I need a separate cord --      

[RokuJharra-Q]

Hi @Sue4203, thank you for reaching out here in the Roku Community!

We are grateful for your purchase of our Roku Ultra and are committed to assisting with any concerns you may have.

First, could you take a quick look at the image below and confirm that you've got everything you need for the Roku Ultra 2024, except for the USB-C Charging cable?

We would also like to know the following to further assist you:

• When and where did you purchase this device?
• Is this the Roku Ultra 2024 that comes with the Roku Voice Remote Pro (2nd edition)?

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

[Sue4203]

I did some more investigation,  I guess I purchased a 2022 and it appears the Best Buy in  this area does not have the the 2024s on shelf - only for shipping/store pick up right now.  Cords need to be put in tomorrow with a new tv installation because of logistics, so I will just live with it.   Besides I see the newest remote is only blue tooth and not plug in earphones - we need plug in.   

[RokuJharra-Q · Accepted solution]

Hi @Sue4203,

Thank you for responding and for providing information about your Roku Ultra. Please feel free to contact us if you have any further concerns or questions.

Here are your next steps:

• Start a new thread: Please create a new thread detailing the issue you're facing. This will allow us to provide you with the most relevant troubleshooting steps.
• Send a private message (PM): You can also send me a private message for more personalized assistance.

Thank you for your understanding and continued participation in our community! 💜

Best regards,
Jharra

[Fasha]

Please define "simpler batteries" because I have no idea what you're talking about.