Remotes

[Kincali232]

Hey all

Just purchased a voice remote pro 2nd edition on Amazon. Working ok so far besides a few issues. 

My biggest gripe is the back button doesn’t work. When I press it nothing happens. There isn’t even a feeling that a button is being pushed, unlike the home button. Is this a physical defect? Or a design thing?

Having issues controlling my Sonos soundbar on IR control so switched to cec. 

Again, the back button is what I’m focused on. Thanks. 

[RokuJharra-Q · Accepted solution]

Welcome to the Roku Community, @Kincali232!

Thanks for giving us the heads-up about the Roku Voice Remote Pro (2nd edition). We're here to help!

Before we dive in, could you let us know which Roku TV or player this remote is paired with? Also, is this the original remote that came with it? To clarify, the back button is located to the left of the Home button. Some users mistakenly believe that the left arrow, rewind, or instant replay buttons serve as the Back button.

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the back button feature to see if this makes any difference.

In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This works well with your Roku streaming device, which has a voice command feature. 

Let us know how it goes and we'll go from there.

Best regards,
Jharra