Remotes

[thunderJ]

New voice remote pro about 2 weeks old.  On two occasions already, when using push button voice search, the "voice search help" pop-up box appears on the screen and the voice search won't work again until I re-pair.  Is this a defect in the process that is normal or should I return it for a different one?

[RokuDanny-R]

@thunderJ

Thanks for the post.

We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny