Remotes

[RokuTakashi]

Hi, @agern

Welcome to the Roku Community, and we appreciate you for posting.

We've sent you a PM for us to further assist you. Kindly check your inbox since we've reached you from there.

Thanks,
Kash

[MamaKat]

Troubleshooting has not been successful. We still have right arrow issues. Very difficult to get the right scroll button to work. 

[FriendlyGuy]

I have the same issue.  I have to hold the remote in my left hand and use my right thumb to press either the left or right arrow button so hard I feel like my thumb will crack the remote just to get the cursor to move in either direction.   I wonder if there are any universal remotes that might work.

[RokuTakashi]

Hi, @bubbie @FriendlyGuy 

Thanks for keeping us updated.

We've sent you a PM here in the Roku Community and kindly check your inbox for you to see it.

We'll further discuss the issue you have with your Roku remote.

All the best,
Kash

[Shols]

I have the same issue.  I also have to hold the remote and press the my thumb to press the right arrow button so hard. Now my thumb is beginning to hurt badly

[chrislyn1]

I'm sorry to learn that the right arrow on your brand new Roku Remote is not responding. Similar to the meticulous troubleshooting required for technology, obtaining a Golden Visa in Dubai demands careful attention to detail. To troubleshoot the remote issue, start by checking the batteries, ensuring they are properly inserted, and have sufficient power. Attempt to re-pair the remote, unplug the Roku device, wait for a few seconds, and then plug it back in before re-establishing the connection. Just as with a Golden Visa application, meticulous attention to each step is crucial. Inspect the remote for any dirt or debris around the buttons, ensuring clarity, much like the precise documentation required for a Golden Visa. If the problem persists, consider contacting Roku support for further assistance, just as applicants for a Golden Visa may seek guidance from relevant authorities for a seamless process. I hope these suggestions help resolve the remote issue promptly and reflect the thoroughness required in various processes, including obtaining a Golden Visa in Dubai.

[chrislyn1]

I'm sorry to learn that the right arrow on your brand new Roku Remote is not responding. To troubleshoot this issue, start by checking the batteries to ensure they are properly inserted and have sufficient power. Attempt to re-pair the remote by unplugging the Roku device, waiting for a few seconds, and then plugging it back in before re-establishing the connection. Additionally, inspect the remote for any dirt or debris around the buttons and gently clean the affected button. Ensure your Roku device's software is up-to-date, as software updates may address remote connectivity problems. If the problem persists, and your Roku is still under warranty, consider contacting Roku support for further assistance or a possible replacement remote. I hope these suggestions help resolve the issue promptly.

[RokuEuniceL]

Hi @Shols,

Greetings from the Roku Community!

We're glad to assist you with your problem with your Roku remote. Please check this support article and make sure to follow the troubleshooting steps on how to fix your Roku voice or simple remote that is not working and buttons that stop working. This will help us determine if you are having a remote issue, a hardware issue, or a software issue.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,

Eunice

[Joyoflife44]

I have a Roku Express 4K+. I don't see any answers fixing this issue.  I bought it a few months back but didn't set it up till recently.  The right arrow has to be pressed so hard to work and still doesn't work well.  That is the main button you need and makes it difficult to watch TV.  I have changed batteries, reset everything and nothing works.  What can I do to fix this issue?  

[RokuJohnB]

Hi @Joyoflife44,

Welcome to the Roku Community!
We understand you're having a problem with the Roku remote since the right arrow button is not properly working. We're happy to assist you further. Please try the steps that are provided below:

1. Press the Home button on your Roku remote.
2. Scroll and select Settings.
3. Select Remotes & Devices.
4. Select Remote.
5. Choose your voice remote from the list and select Set up remote for TV control.
6. Follow the on-screen prompts to complete the process.

Please keep us informed if the issue continues.

All the best,

John