Remotes

[RokuMary-F]

Hi @KenyonJim,

Welcome to the Roku Community!

Can you please provide us with more specific information about the Roku Voice remote Pro issue you are experiencing?

We would recommend taking a look at our Support page for more information regarding the return and replacement policy: Step-by-step instructions for returns and warranty replacements | Official Roku Support 

Please keep us posted and we'll continue assisting you from there.

Best regards,
Mary

[KenyonJim]

Hi;

The remote will only work when plugged into a USB charging cable. When plugged in the the green led on the back is on. If I unplug the remote, and hit the pair button the light never comes on.

I tried following along Step-by-step instructions for returns and warranty replacements | Official Roku Support to try to reset the remote. I repeated the procedure with the remote plugged in and not plugged in. After trying to reset the remote, it continues to work only when plugged in.

I tried to initiate a return for warranty exchange, but the wizard is expecting a serial number. Where I find the serial number for the voice pro remote? How can I initiate a return for warranty exchange for a voice pro remote that has failed in the first year?

[renojim]

@KenyonJim, "hit the pair button"?  You have to hold it in for several seconds.

[KenyonJim]

Yes, I pressed and held the button.

[2krazy]

DBDukes it’s a rechargeable remote which means it’s like the new cell phones the batteries do not come out so that means there’s no battery compartment door!