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Ashleigh14
Newbie
Thursday

My remote wont connect to my roku device

I just bought a Roku Streaming Stick (3800 series) # direct from roku for somebody else and the remote will not connect to it but it will connect to other roku devices that i have. any help would be much appreciated. thanks

 

Roku Streaming Stick (3800 series)
Thumbnail of Roku Streaming Stick (3800 series)
3800X, 3800EU, 3800MX, 3800RW, 3801UK, 3801TT, 3801DE, 3801IE
Roku Streaming Stick (3800 series)
Roku Streaming Players
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renojim
Community Streaming Expert
yesterday

Re: My remote wont connect to my roku device

Are you using the USB cable that came with it with the Wi-Fi receiver embedded in it?  The remote won't work without that cable or if that cable is bad.

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