Forum Discussion

Bamamimi3's avatar
Bamamimi3
Binge Watcher
3 years ago
Solved

My power button and volume control isn't working

My volume control nor my power button will not work. I've tried all the set up, and nothing seems to help. Of course, an agent can't help me because they "don't support" my device, but they don't min...
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  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Bamamimi3

    Thanks for the post.

    Can you please specify the issue you are experiencing? What Roku model device are you using? What brand TV are you using? Have you already tried re-pairing the remote to your TV? If so, which code/option did you use to pair your remote?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Bamamimi3

    Thanks for the follow up.

    Perhaps Tivoburkee can provide some insight regarding the issue you are experiencing as he's our resident Community remote Expert.


    Thanks,
    Danny

  • cbmarion's avatar
    cbmarion
    3 years ago

    I spent about an hour chatting with customer support yesterday.  The last thing the tech had me try was resetting the remote.  This required holding in the tiny button on the backside of the remote for about 30 seconds, followed by re-pairing to the Ultra and TV.  It’s been over 24 hours now and so far it’s working fine, never failing to control volume and power on my TV.  I wish they had led off with that. 

Bamamimi3's avatar
Bamamimi3
Binge Watcher
3 years ago

Danny, thank you for reaching out. The information that I can supply, is the information I read by pushing the button 5 times, then the other button.

The information is 

3931RW-roku express

Number X00400YSCS9K (S012205SCS9K)

ID to report issue 9K-497-082

The issue I'm having, is the power button will not turn on or off my TV. The volume button will not turn up or down the volume. The home button is working perfectly. I'm able to navigate to any TV channel or go home, to choose a different program. It's ONLY the power and volume button that will not work. I've changed my batteries, although they we at 90%, I've unplugged both devices (my roku and TV). I've tried going to setting, remote, set up, and with all 10 setups, I still hear the music. I have a Vizio TV. IF you need anymore information, please feel free to email me. I have spectrum, and instead of renting their boxes, we decided to do with Roku, serviceman recommended. I was thrilled when we purchased these Roku's, because they are so versatile. Also, I've tried to use the voice command to turn up the volume, it says thinking, but the volume doesn't change. Thank you again Danny. I've read all the past recommendations, and none of the has worked. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Bamamimi3

Thanks for the follow up.

Perhaps Tivoburkee can provide some insight regarding the issue you are experiencing as he's our resident Community remote Expert.


Thanks,
Danny

  • Bamamimi3's avatar
    Bamamimi3
    Binge Watcher
    3 years ago

    Thank you Danny! I sure hope so. Thanks for tagging him for me. I've tried several things, and no solution YET! I still have hope 😆