Forum Discussion

Johnw2's avatar
Johnw2
Newbie
10 months ago
Solved

Roku says connected to internet but apps say there’s no internet

Today I turned on my Roku tv and tried to open YouTube. Got a message saying I have to connect to internet. When I connect to WiFi, while it’s loading it asks hotel or home? Obviously I’m at home but that doesn’t change anything. Have reset my whole WiFi network. Have factory reset the tv. Have connected to 5g WiFi. But if i connect to my phones hot spot it works??

tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    9 months ago

    Hello! rayme80,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us about the issue you are having connecting your Roku device to your home network. We're pleased to assist you. 

    Troubleshooting steps

    1. Power cycle the Roku device for 30 seconds.
    2. Restart the router.
    3. You can reset your Roku device's network connection by going to Settings > Advanced System Settings > Network connection reset > Reset connection.
      • Note: Before doing so, make sure you know your WiFi credentials. 
    4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

    You can connect your streaming device to a mobile hotspot as a temporary workaround to prevent an issue from occurring.

    For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

    If the issue persists, we recommend performing a manual factory reset.

    Please keep us posted on what you find out. We will happily continue assisting you. We look forward to hearing from you.

    Thanks,
    Arjiemar

  • renojim's avatar
    renojim
    Community Streaming Expert
    10 months ago

    First, try a "System restart" located under Settings->System->Power.  If that doesn't work, restart all of your network equipment (gateway/modem/router).

    • rayme80's avatar
      rayme80
      Reel Rookie
      9 months ago

      Same problem. I did the 30-minute unplug, resent modem/router, Network connection reset, The system recognizes the internet connection but all apps continue to load because of no internet connection. I connected an Amazon Fire Stick I had not used in six years -- all the apps from Prime to Hulu worked perfectly.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        9 months ago

        Hello! rayme80,

        Thank you for posting in the Roku Community!

        We appreciate you contacting us about the issue you are having connecting your Roku device to your home network. We're pleased to assist you. 

        Troubleshooting steps

        1. Power cycle the Roku device for 30 seconds.
        2. Restart the router.
        3. You can reset your Roku device's network connection by going to Settings > Advanced System Settings > Network connection reset > Reset connection.
          • Note: Before doing so, make sure you know your WiFi credentials. 
        4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

        You can connect your streaming device to a mobile hotspot as a temporary workaround to prevent an issue from occurring.

        For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

        If the issue persists, we recommend performing a manual factory reset.

        Please keep us posted on what you find out. We will happily continue assisting you. We look forward to hearing from you.

        Thanks,
        Arjiemar