Remotes

[MEME129]

I have tried every suggestion to fix this.  I have changed batteries, pressed the pairing button in the remote(no green light comes on), unplugged the power.  

[RokuReynan-L]

Hi, @MEME129.

Welcome and thank you for posting here in the Roku Community!

We understand that you're having an issue with your remote that is not pairing. We'd be more than happy to assist you with this.

Could you please try to reboot your remote and streaming device?

To reboot your remote:

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

To reboot your streaming device:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV
5. Once you see the Home screen, try to use your remote to control your device

For more information, you may visit these support articles:

• How to set up and pair your Roku voice remote
• How to fix your Roku voice remote that is not working

In the meantime, you can also install our Roku mobile app, a free application for iOS and Android devices that turns your mobile device into a control center for your Roku streaming player or Roku TV system.

Please keep us posted!

Regards,
Reynan