Remotes

[deacon1]

I powered Roku and TV off - then unhooked the power to the Roku and Roku cable to the TV. Waited 10 minutes - re-hooked it all up - the "spinning (scrolling) in the channel selection stabilized". YEH!!

[Andielyn109]

With my remote doing the same thing, scrolling past, if I unplug it does it reset what I already have saved? ( 1st ever streaming device of a roku bought at best buy) thank you 

[dekpho]

Yes, it’s ok to unplug the Roku. My understanding is that your saved things are stored online in your Roku account not the device 

[Blondo2]

I posted earlier, after reading many replies, I did do the reset in settings after first checking if any updates. This worked to stop the auto scrolling issue (for me it was within my Xfinity streaming app).

[jpeters2760]

I have tried a hard restart. I replaced the Roku remote. But, it still is scrolling channels. I am unable to stop it from scrolling until it decides to stop. What would be my next step? This is only happening on TV that has the Roku Ultra Stick

[michaelaskew654]

If your Roku remote keeps scrolling uncontrollably within apps and while searching, here are some troubleshooting steps you can try to fix the issue:

Check the remote's batteries: Ensure that the batteries in your Roku remote have enough power. If they are low, replace them with fresh batteries and see if the scrolling issue persists.

Clean the remote: Sometimes, dirt or debris on the buttons or sensors can cause erratic behavior. Clean the remote by gently wiping the buttons and the infrared (IR) sensor with a soft, dry cloth.

Regards:

apkfik

[GregJ1]

I restarted my Roku box thru the settings selection and that solved the issue.

[Tbird20d]

Rebooting the Roku unit worked for me. On some streaming apps a single arrow press would move the cursor multiple items (an indeterminate number - often 2 or 3). It was very hard to select the desired item. Changing batteries in the remote had no effect, but rebooting the Roku device fixed it. I restarted by unplugging the power and plugging it back in.

Thanks for the tip!

[yayaquilter]

This is happening with me also. But only in the Hulu app.  Very frustrating.  I've tried all the hints mentioned in several of these threads (re-starting, new batteries, etc) and nothing is working.  Hoping this gets a fix soon.

[dekpho]

Unplugging the device and restarting it has worked for me. It doesn't seem to be a problem with the remote or which app is being used. I have a TABLO for OTA channels and the scrolling issue was there too. It's been a couple of weeks since reset and still working ok.