Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Shoeb
Level 7

Re: My Roku Keeps Scrolling

Same issue for me 

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daddyloveg26
Level 7

Re: My Roku Keeps Scrolling

Same issue for me... did the new remote work?

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dllennon
Level 8

Re: My Roku Keeps Scrolling

Yes! A new remote with new batteries solved our issue.

boogernose
Level 18

Re: My Roku Keeps Scrolling

probably got wet take care of the new one.

---A problem clearly stated is a problem half solved---.
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bspencer1
Level 7

Re: My Roku Keeps Scrolling

I’m having the same issue. Changed batteries in the remote and restarted the tv several times and it’s still randomly scrolling in all directions. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: My Roku Keeps Scrolling

Hey @bspencer1

We're here to help!

Please reply here with the Roku device serial number associated with the affected remote. It can be viewed at the back or underneath the device itself.

We look forward to hearing from you shortly.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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3nair
Level 7

Re: My Roku Keeps Scrolling

Hi,

Can someone help me?

My roku just suddenly won’t stop scrolling.

It’s like the Casino slot machines.

It was still working fine yesterday, then when I used it now this happened.

whenever i point the remote towards the roku box it scrolls nonstop, but when i point it away the scrolling stops.

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renojim
Community Streaming Expert

Re: My Roku Keeps Scrolling

@3nair, there's a stuck button on your remote.  Point it at your phone's camera.  If you see a constant flashing light coming from the remote start fiddling with the buttons until you get it to stop.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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3nair
Level 7

Re: My Roku Keeps Scrolling

@renojim all the button seems to be working fine.

when the remote is pointed towards me (the front of the remote away from the box) the scrolling stops, but when i point it again the scrolling continues

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renojim
Community Streaming Expert

Re: My Roku Keeps Scrolling

Did you try the camera trick?  Obviously it's the remote if you point it away and the scrolling stops.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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