Remotes

[CJTVLady]

My Roku remote has a mind of it's own, it recently started scrolling wildly through each menu screen ignoring button presses as it scrolls every which way. I restarted the system, I changed the batteries and the problem persists. 

Help please! 

[makaiguy]

Have you tried restarting the device?
Settings > System > System restart
(Or for Roku TV: Settings > System > Power > System restart)

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.

If a restart doesn't do it, try pulling the power plug to the device for a minute or so then plugging it back in.

[CJTVLady]

I have restarted it, number of times, no use. 

[renojim]

There's probably a stuck button.

[dllennon]

Having the same issue. No buttons are stuck.

This just started 2 nights ago. When the remote is pointed at the device (Roku Premiere), it will not stop scrolling. We have replaced the batteries, checked for stuck buttons, tried doing a system reset, tried resetting by removing the batteries and unplugging...none of the suggestions we have seen in the forum are working. What's the deal?

[dllennon]

This just started 2 nights ago. When the remote is pointed at the device (Roku Premiere), it will not stop scrolling. We have replaced the batteries, checked for stuck buttons, tried doing a system reset, tried resetting by removing the batteries and unplugging...none of the suggestions we have seen in the forum are working. What's the deal?

[renojim]

IR interference can cause what you're seeing.  Try turning off the lights, close the drapes, search for another remote with a stuck button...

[dllennon]

Can't figure out what could be causing it. I even removed the other remotes from the room and it is still scrolling like crazy.

[RokuDanny-R]

@dllennon 

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[dllennon]

Thank you. Support says they have shipped me a new remote. Hopefully that will resolve the issue.

[meganmcgar]

this same exact thing is happening to me and I cannot seem to find the answer anywhere— I'm replying to this post just in case there is an answer soon