My Roku remote has a mind of it's own, it recently started scrolling wildly through each menu screen ignoring button presses as it scrolls every which way. I restarted the system, I changed the batteries and the problem persists.
Have you tried restarting the device? Settings > System > System restart (Or for Roku TV: Settings > System > Power > System restart)
These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
If a restart doesn't do it, try pulling the power plug to the device for a minute or so then plugging it back in.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
This just started 2 nights ago. When the remote is pointed at the device (Roku Premiere), it will not stop scrolling. We have replaced the batteries, checked for stuck buttons, tried doing a system reset, tried resetting by removing the batteries and unplugging...none of the suggestions we have seen in the forum are working. What's the deal?
If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.