Remotes

[Finnes]

My Roku device has suddenly developed a mind of its own! I keeps scrolling wildly through menu and the light in front flickers randomly. The remote buttons are not stuck, I’ve changed the batteries. I’ve rebooted ad unplugged. I can’t find a toll free support number!!!!

[RokuJharra-Q]

Thank you for posting here in the Roku Community, @Finnes!

We are grateful for you bringing this issue to our attention. We would appreciate it if you could kindly share the following information with us:

• 1. What model of Roku device is paired with this remote?
• 2. What type or model is your Roku remote?
• 3. When did the issue occur?
• 4. Is this the remote that came with the device, or was it purchased separately?, or was it purchased separately?

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the Roku voice remote feature to see if this makes any difference.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra