Remotes

[Kfckernel]

My remote sets up correctly and I can hear volume and the next step asks if the music stops and I confirm it.  When I watch a program the volume works fine.  (There is no mute button on the ultra 1st gen remote).

I use voice command and the remote display says “Muting” on the screen but it never mutes.  I have setup the IR remote multiple times and it sets up correctly.  It will not work in the non-IR mode.

Any help would be appreciated.  Samsung TV if it matters.

[RokuERey]

Hi @Kfckernel,

Thanks for reaching us here in the Roku Community. We'd like to help. Could you tell us how long you have been using this remote? Is this the remote that came along with your device?

With more information, we'll be able to zoom in on.

Thanks,

Rey

[Kfckernel]

I’ve used the remote for about 2 years with my LG tv.  I bought one last week for my mom and she has a Samsung TV.  They both act identically.  No muting from the microphone even though I get the bottom message that says “Muting”.

Both remotes are the first generation so they don’t have a dedicated mute button.  I was hoping to program my function button.

[RokuERey]

Thanks for your prompt response, @Kfckernel!

We'll request reinforcement from our Expert about these remotes @Tivoburkee. 

Hope he can answer this for you.

Thanks,

Rey