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Ltotter
Newbie

Missing Roku stick remote control

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I am away from home and brought my Roku stick and TV with me but forgot the remote. I have WIFI access but can't connect stick/TV without remote. Buttons on back of TV don't move to Roku's Home Screen settings to set up WIFI. Can I use my mobile Roku app to set it up? 

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RokuJechealR
Community Moderator
Community Moderator

Re: Missing Roku stick remote control

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Hi @Ltotter,

A warm welcome to the Roku Community!

We appreciate you for reaching out for support. Regarding your query, the Roku app on your phone can only be used with Rokus that are already connected to your home network. Please be advised that you can only connect to the internet with a physical remote. If you were already connected before and just disconnected from the same network, you can check out this support article on how to connect your phone to a Roku streaming device with the Roku mobile app.

Otherwise, you have several options; you can visit this Community thread.

Please let us know if you have further queries or concerns.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Missing Roku stick remote control

Jump to solution

Hi @Ltotter,

A warm welcome to the Roku Community!

We appreciate you for reaching out for support. Regarding your query, the Roku app on your phone can only be used with Rokus that are already connected to your home network. Please be advised that you can only connect to the internet with a physical remote. If you were already connected before and just disconnected from the same network, you can check out this support article on how to connect your phone to a Roku streaming device with the Roku mobile app.

Otherwise, you have several options; you can visit this Community thread.

Please let us know if you have further queries or concerns.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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