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RyguyVW
Newbie

Last Roku update broke volume control on my AV Receiver

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The volume buttons on my Roku remote and my TV remote no longer function as desired. Instead, when pressed a crossed-out speaker displays. After having checked system updates, this problem surfaced after an update on 5-10-23.

The volume controls for my AV receiver still work, but this is a decent inconvenience. All remotes had functioned as desired previously, and no other settings have been changed. The AV receiver is still set to its HDMI ARC output as is the TV. Obviously, the buttons still work for the 2 remotes in question, but it certainly seems the software no longer behaves appropriately. 

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RokuAustin
Community Manager
Community Manager

Re: Last Roku update broke volume control on my AV Receiver

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Hi @RyguyVW!

Can you let us know if the solution @JPP provided worked for your situation or not?

To re-pair a remote, follow the instructions here.

Keep us posted!

Happy Streaming!

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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JPP
Newbie

Re: Last Roku update broke volume control on my av receiver

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My Roku 3 with RC03 remote did the same thing after the update.  I removed power from the Roku for about about 5 minutes, reconnected power and let the Roku reboot.  Volume control and TV on functions returned.

RokuAustin
Community Manager
Community Manager

Re: Last Roku update broke volume control on my AV Receiver

Jump to solution

Hi @RyguyVW!

Can you let us know if the solution @JPP provided worked for your situation or not?

To re-pair a remote, follow the instructions here.

Keep us posted!

Happy Streaming!

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
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