Remotes

[britman98]

When using apps on Roku for example Hulu, after launching Hulu I get to a certain point in the app and the remote direction arrow buttons quit working and all I get is that familiar low tone clunky sound.  This has happened on two different Rokus we have.  Any ideas?

[RokuMaresa]

Hi @britman98

Congratulations on your first post in the Roku Community!

We understand that your Roku Rechargeable voice remote stopped working.

We'd like to know more about how we can help!

• What troubleshooting steps have you taken so far?
• What device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV)
• What Roku OS version is your streaming device running? Go to Settings > System > About to check the software version.
• Have you attempted to charge the remote, and see if the issue still persists?

With detailed information, we will be better able to assist you!

We look forward to hearing back from of you please keep us posted!

Thanks,

Mares