Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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claireonet
Level 7

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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Hello, yes, my Roku devise has both those buttons and no, they are not stuck. So, what's next?

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renojim
Community Streaming Expert

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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Take the batteries out of your remote and use the Roku app on your phone/tablet as a remote and see if it still happens.

Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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@claireonet

Thanks for the follow up.

If you are still unable to resolve the issue after following the recommended step that @renojim mentioned, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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claireonet
Level 7

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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Thank you for reply Danny. I put the Roku app on my cell phone so for the moment, that is working well. I am so thankful! 

Question: I would prefer that I could control it from a separate devise. If I buy a new devise will my account transfer automatically by just putting in batteries into the new devise?

Thanks again!

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claireonet
Level 7

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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Thank you for your suggestion. I have downloaded the app on my cell phone and it working good for now. Thank you!

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renojim
Community Streaming Expert

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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So if you use the app on your phone then it doesn't go to Sling, correct?  That would point to a bad remote (most likely a stuck or shorted button).  You don't need to get a new device - just a new remote unless you want to take it apart and clean it (not an easy task).  If you do get a new device and link it to the same Roku account all your channels/apps and subscriptions paid through Roku will transfer automatically, but you may have to log into some channels/apps again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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VulcanWolf
Level 7

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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Danny,

I'm having the same problem, my remote randomly goes to Sling. I tried to send you a PM but I didn't see how to do that.

Patrick

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RokuDanny-R
Roku Employee
Roku Employee

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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@VulcanWolf

Thanks for the post.

Can you please provide us with your serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Pigsho
Level 7

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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When I turn on my roku tv it automatically goes to sling tv.  I had set up that when i turn on it should go to cable box but it stills keep on going to sling.  I deleted sling app then now when i turn on the TV its asking for me to add sling channel!!!! So frustrating.  Please Help!

serial# YK00Y2126001

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RokuDanny-R
Roku Employee
Roku Employee

Re: IR Remote - automatically goes to Sling and stays stuck on that screen

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@Pigsho

Thanks for the post.

Does your remote have a Sling TV quick button on the remote? If so, have you checked to see if the button is stuck?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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