Remotes

[GeneR]

Not sure if the status was updated -

The replacement Remote also looses battery capacity rapidly. 

Need a fix or an RMA to return the Ultra and remote(s) for a refund.

Thanks

Gene

[kjpkjp28]

Hi

does anybody know any trick with battery draining problem?

it is so frustrating, i feel like every time i sit to watch something, i see low battery. 

I got Roku ultra few months ago and had to put it away in 30 days, i watch, may be 1-2 hrs 5 days a week, i have already shelled out 8-10 pieces of battery.

Never saw this sort of drain/use from any device (this is not electric motor .., it is remote).

I like it over Amazon FireTV in quality minus remote problem (i wish they had Bluetooth support, but i can live with wired connection to remote)

Model: 4800x - Roku Ultra

SN X0100038JM94 

Remote : RF342A/D-T1

I want to go back to Roku because HD quality signal is well maintained.

[RokuKariza-D]

Hey @kjpkjp28

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Ferus217]

I was noticing that my roku remote batteries were draining way too fast after i put a new pair since last week. Wondering where i put the information i need to provide?@Kariza D.

[Bmcclenning]

@RokuDanny-R @Thanks, here’s my serial number 

YH00DU705244

device id C1379D705244

let me know what you can do please 

[bobtheustreamer]

I never plug anything into it but its been draining batteries since it was new! Its not even the cost, its just tedious to be in the middle of a show and suddenly I cant control anything and need to scramble around the house looking for batteries!

Anyone know whats going on with it? Is this normal? 

[Wedge440]

Hello. I have this same issue on my 4800X (Ultra 2021). I own three of these units but only one experiences this battery drain issue over and over again. Please help. 

[RokuDanny-R]

@Bmcclenning

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@bobtheustreamer

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[RokuDanny-R]

@Wedge440

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny