I’m confused by this, what is the point of being able to use to my Roku app as an alternate remote if I need a remote to begin with to connect the device to wifi?
@nickierin, it's really pretty simple - the app can only connect to the Roku device through the network. If the Roku isn't connected to your network there is no way for the app to connect to it.
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So if a Roku tv has never been connected to a network or you don't know the network and can't switch it because you have no remote, the tv is no good??
If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Insignia here: https://www.insigniaproducts.com/contact-us or at 1-877-467-4289.
This is pretty silly. How can the "new remote" connect to the existing Roku device, but the android remote cannot?
Sounds like some proprietary B.S. so you buy another piece of plastic trash destined for the ocean. If this is the only way, I will not be recommending Roku to others in the future, and certainly won't buy the $6 remote out of principal. I hope Roku stock continues to plummet!
It's simple - the Android remote requires that the Roku be connected to a network to communicate with a Roku device while a Roku remote (or universal remote) does not. There's nothing silly about it.
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I lost my remote to my Roku express and I have a new wifi connection and can't connect mobile app to Roku device because it has never been on this wifi before. How can I access my Roku device without a remote in order to connect it to my new wifi? Please Help!
If you set the SSID and passphrase of the new Wi-Fi to match the previous Wi-Fi, then it may "just work". (Assuming you haven't factory reset the Roku and lost that info.) Otherwise, get a remote. The Express can use an IR remote, So Roku's most basic remote as well as universal/generic remotes that claim to support Roku should work.
