Hi @drprince,
Greetings from the Roku Community!
We're glad to assist you with your inquiry. Use the instructions below to hide or show tile shortcuts in your channel grid.
For more details, you can check out this article on how you can hide or show shortcuts on your Roku streaming device.
We hope this helps.
Kind regards,
Eunice
@drprince, does it pop up when you press the "mute" button on your Roku remote? If so, it's your TV doing it and you have to use its remote to get rid of it.