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chalket
Newbie
‎05-17-2023 10:10 AM

Gaming remote won't connect, light never stops flashing

Gaming remote (Model RC-GR4) was working great with my Westinghouse Roku TV (Model WR58UX4019) for a couple of years, until it suddenly didn't. About a week ago it stopped working so I replaced the batteries. As soon as any batteries are installed, the light starts slowly flashing (as if it wants to connect) but it won't do anything else. Nothing short of removing the batteries will stop the flashing, the connect button does nothing, there seems to be no way of stopping the incessant flashing. Is this remote simply dead now?

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1 REPLY 1
RokuCarly
Community Moderator
Community Moderator
‎05-17-2023 11:57 AM

Re: Gaming remote won't connect, light never stops flashing

Hi, @chalket.

A warm welcome here in the Roku Community!

We recognize that you are having trouble with connecting your Roku Gaming Remote to your Roku TV and this is not the experience we want you to have.

Please be aware that the Roku Gaming Remote is a much older remote device and it's possible that it is simply on it's way out.

If you need a replacement remote for your Roku TV, you would need to contact your TV manufacturer. 

Here's where you can contact Westinghouse Customer Support.

You can also purchase a remote that is compatible with your Roku TV on our Products page.
 

All the best,

Carly

Carly Y.
Roku Community Moderator
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