Remotes

[RokuMary-F]

Hi @LexLuthor1,

Thanks for your response,

I have passed along your information to our Support team. They will follow up and assist you via email.

We appreciate your patience in the meantime.


Best regards,
Mary

[mrvacation]

Hi, I am also trying to order the HDMI extender and also getting a page error.  So, not an isolated issue. I'll try again tomorrow.  Thanks.

[RokuMary-F]

Hi @mrvacation,

Saw your post!

Please keep us posted if you are still unable to successfully claim for the free HDMI extender, kindly provide the serial number of your Roku device and the exact error message when trying to claim for the free HDMI. 

Note: Please make sure to use the number "zero" instead of the letter "O" when inputting your serial number into the form.


Best regards,
Mary

[mrvacation]

Thanks Mary,

I just tried again and got the same error message: 'We're sorry. We are unable to process your order at the moment. Please try again.'

Serial number is: S09041CNE8N1  (yes, using zeros)

Thanks for your help,

Alan

[RokuMary-F]

Hi @mrvacation,

Thanks for the quick response and for providing the information.

I have passed along the information and we'll have a member of our Support team reach out to you via email, they will continue assisting you from there.

Please stay safe and healthy, we thank you for your patience.


Best regards,
Mary

[RokuMary-F]

Hi @djengels,

Thanks for reaching out to the Roku community!

If this issue is not resolved with claiming the free HDMI, can you please provide the serial number of your Roku device and the exact error message when trying to claim for the free HDMI? 

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary

[RokuMary-F]

Hi @Sammy1882 @pat12,

Thanks for reaching out to the Roku community!

If this issue is not resolved with claiming the free HDMI, can you please provide the serial number of your Roku device and the exact error message when trying to claim for the free HDMI? 

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary

[LS5636]

Just tried on multiple different computers the website doesn't work really getting annoyed with roku 

[BlacSABBATH]

YOU TRYING TO BE 🤣😃😜😂😑 FUNNY NOW HUH IT SAYS FREE NOT PAID FOR OKAY

[RokuMary-F]

Hi @LS5636,

Welcome to the Roku Community!

We sincerely appreciate your patience and we are working on ways to better improve this process.

If you are still unable to claim the free HDMI, kindly provide the requested details above your post.

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary