Remotes

[Private1]

Roku Ultra on LG.  Worked great for years. Suddenly stopped. It does everything right, but then abruptly goes to home then to remote setup. Everything appears to be fine with the remote. I've changed batteries numerous times, reset it, removed channels, rebooted everything several times in order recommended, tried phone app remote...still does the same thing.  Hard to go buy another one when it appears to be capable of everything it's supposed to do, but looks like it's timing out after a few seconds of whatever you're watching.  My TV works.  Internet appears to be connecting well.  Batteries are 100%. 

[RokuKarla · Accepted solution]

Hello @Private1

Thanks for reaching out to the Roku community!

Could you try re-pairing your remote to your Roku device and see if that will resolve the issue you're experiencing? We recommend doing basic troubleshooting steps on that Roku remote and checking if these steps would resolve this issue: How to fix your Roku voice or simple remote that is not working 

Please keep us posted and we will be able to assist you further.

Regards,
Karla