Remotes

[TV4life]

My Roku remote works fine, except for  the Down button. Sometimes I have to press 2-3 times to make contact. Changing batteries, re-pairing remote doesn't help. Suggestions, please?

[RokuCarly]

Thank you for posting here in the Roku Community, @TV4life!

I understand that you're having issues with the down arrow button of your Roku remote, and I'd be happy to look closely into this matter and find the best resolution for you. 

I want to gather further details about this to better assess your concern. Kindly let me know the following:

• When did this issue start happening?
• Is this the remote that came with your Roku streaming stick?
• When and where did you purchase this Roku device?

I'll be looking forward to your response.

Best regards,
Carly