Remotes

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Chrispls
Reel Rookie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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I fixed my problem. Instead of repairing the remote. I used Set up a new device. This fixed my problem

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najals07
Reel Rookie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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My remote power and volume not working - replaced batteries and re paired the remote and did a reset of the roku device. Still not working

 

Issue ID - 63-192-186

najals07
Reel Rookie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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What now?

VAR
Roku Guru

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Roku Premiere model#3920 RW

ser # JF2889021589

I have a recently purchased updated remote with volume control no model# bought from Roku website ( came in bag no box)

Vizio smart TV tried set up TV control but Visio was not acknowledged 

 

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Kleacock11
Channel Surfer

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Model: 3800x roku streaming stick

TV: vizio

Issue ID 16-192-265

i tried pressing the reset button on the remote and it just blinks. Before doing this, I was able to power the tv on/off and use the arrows but not the volume or mute buttons. But since trying to restart, nothing works now

Joanne76
Newbie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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ID 71-192-316

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VAR
Roku Guru

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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This is an Update:

Mod: 3920RW with updated remote purchased a few months ago.              
Ser# YH009L21589 (JF2889021589.        
software ver: 10.0. Build 4195-91

Issue ID. 89-192-287

tried everything Vizio “not supported”

this is an issue!
 

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Cat32
Newbie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Model: 4660X - Roku Ultra

Serial Number: YJ008S009486 (CK3928009486)

Software Version: 10.0.0 build 4195-46

Timestamp: 2021-05-14T13:44:16Z

Issue ID: 86-192-344

 

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JR209
Binge Watcher

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Please provide an ETA on an update/fix for this issue. I bought this device specifically for the volume controls and if they do not work I might as well return the product. This is a critical issue and needs to be escalated. WHAT IS THE ETA?

I am also a shareholder of Roku stock so obviously I am concerned about the ramifications of something like this. 

whomeqqqq
Streaming Star

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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do'H!  The cause was your update.  

 

Roll it  back to where it was before until you can do updates that dont fork the device.

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