Remotes

[Mikalou]

Nope. And now I don't even get the stupid 100 in the corner when I push the volume or mute buttons. I'm highly annoyed at this point. 

[PaulCas]

Yes.. but only on 1 of the three identical roku devices.  I went to setup and followed instructions, Volume control now works but can not turn TV on  (It will turn it off but I need the TV controller to turn it back on.

[PaulCas]

Yes. Tried to reset in setting and restored volume control but still can't turn TV on (it will turn of from roku device but can not turn on)

Issue Id is 01-189-505

Thank you

[burleywright]

My name is Burley Wright. The remote stopped controlling power/volume/muting a few days ago,

Model 3810X Roku Streaming Stick+ 

Serial Number YH00F9789311

Software Version 10.0.0 build 4195-50

LG TV Model 65NANO90UNA

Onkyo Receiver Model TX-SR308

Issue ID 11-189-521

[Curtislav]

@RokuDanny-R  Are there any updates to this? Has a new update been pushed? I see people talking about volume working, but mine continues to be broken. 

[phreyn]

My Roku Ultra 4670X restarted due to an update. Now, it no longer controls the TV volume or power.

[DrScott]

Roku Express+  3931RW 

Serial number X00400VFA25SO=

Software version 10.0.0 build 4195-AE

Device S01229AFA25S

I have no sound after the latest update.  Please help

[RokuKariza-D]

Hi @phreyn

Thanks for the post. 

We are aware that a subset of users may have lost TV power and volume functions on their remote after the latest OS 10.0 update. Some customers impacted have the following remotes:

• Voice Remote
• Enhanced Voice Remote

Please be aware that we are still investigating the root cause for why this happened.

In the meantime, please set your Roku Remote again for TV controls. Navigate to Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control. For more information about this setup process, visit our FAQ here: https://support.roku.com/article/115013019828.

If you're still running into an issue, and this function worked before the latest update, please respond to this thread with the following information:

• Your Roku device model
• TV make/model and AVR make/model (if applicable)
• Issue ID (Attempt the instructions above to Set up your remote for TV Control. If your remote is still not controlling your TV power and volume, then please obtain an Issue ID. To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here).

Once we have this information we will be able to pass it along to the appropriate Roku team to look further into.

All the best,
Kariza

[BeckyBadger]

I have Roku Ultra, the volume on my remote quit working. The tv is Dynex. Please fix this asap.

[txnewsies]

Volume control stopped working. Power button however still works and turns on TV. Going thru manual setup for TV does not work. Everything worked before.

Roku Ultra model 4660X2

TV - Sharp Aquos model LC-60LE745U

Issue ID - 73-189-917