Remotes

[Freechelle]

I have a brand new rechargeable remote. It is fully charged, and will not pair. My tv screen is stuck on the pair screen. I have unplugged, reset, etc. And nothing. The pairing button flashes green and the screen remains on pairing mode.

[RokuJohnB]

Hi @Freechelle,

A warm welcome here in the Roku Community, and thanks for posting!

We will be more than delighted to assist you with your Roku remote issue since your TV screen is stuck in pairing mode. Please try to unplug your Roku device and then re-plug it after 1 to 2 minutes. In addition, once it shows the pairing screen, please follow the steps provided below on how to repair your Roku voice remote pro.

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button, and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Note: Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

Please keep us posted if the problem still persists.

All the best,

John

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @deepheat.

We appreciate you reaching out for support. We'd be more than happy to assist you in pairing your new remote with your Roku player.

Before we proceed, may we know what specific Roku remote are you trying to pair? Also, on what specific Roku player are you trying to pair this with? We need to know the specifics because there are different ways to pair a remote to a device depending on the model. 

In the meantime, you can refer to our official Support website to further help you. 

We'll be anticipating your response so we can provide you with an accurate resolution. 

Best regards,
Carly