Remotes

[Brennanj]

My remote keeps unpairing from the Roku stick. So I have to reset the Roku stick and then re-pair the remote. But I do this A LOT. Someone suggested go into my remote settings and click “forget remote” for old paired remotes so I don’t have to keep doing this. However, it’s asking me for a 4 digit code to forget the old remotes. No matter what code I put in it says it’s “not valid”. Can anyone help me figure out what 4 digit code they are wanting? Thank you! 

[Strega2]

I’ve never done that, but my first guess would be that it wants your Roku account PIN?  (Which can be changed or deleted at roku.com, if you wish.)

[RokuCarly · Accepted solution]

We appreciate your first post here in the Roku Community, @Brennanj!

Thank you for reaching out and for letting us know about figuring out your Roku PIN. We'd be more than happy to help you with this. 

How to remove the PIN from your Roku account

If you decide you no longer need a PIN, you can remove it using the following instructions.

1. Sign in to your Roku account
2. Under PIN preference, select Update
3. Go to Making purchases and adding apps and select A PIN is not required to make any purchases or add any apps
4. Go to Parental Controls for The Roku Channel and select Off
5. Select Save preferences

For reference, refer to our support article on How to create, reset, or remove your Roku PIN

Best regards,
Carly

[renojim]

It gives you the four digit code to input.

I'm not sure what the purpose of forgetting a remote is.  "It will still work and display in the list...".  Huh?  I tried forgetting a remote and it didn't seem to do anything. 😕