Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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LVdprrhs
Level 9

Roku Remote Control No Longer Likes Hulu DVR

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I really wanted to believe that hundreds of others were experiencing this bug over the last couple of months - Hulu did tell me themselves that the issue has been logged by Roku - so, why am I the first to log the subject?  It's so annoying, I'm astonished to be first.

Anyway, whenever I'm on a show in the DVR, then press the back button on the remote control to return to the Manage DVR list, it shuts Hulu down instead and takes me to Roku home.  Pause show, return; simply return while the show is still running, both produce the same result.

If in fact it's a bug that's currently being pushed out, is it possible to get an ETA, please?

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Remote Control No Longer Likes Hulu DVR

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Hey @LVdprrhs

Please accept our apologies for any inconvenience this has caused you.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to Hulu Support directly to report the issue and for further help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact their support here: https://help.hulu.com/s/?language=en_US

All the best,
Kariza

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Remote Control No Longer Likes Hulu DVR

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Hey @LVdprrhs

Please accept our apologies for any inconvenience this has caused you.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to Hulu Support directly to report the issue and for further help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact their support here: https://help.hulu.com/s/?language=en_US

All the best,
Kariza

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LVdprrhs
Level 9

Re: Roku Remote Control No Longer Likes Hulu DVR

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I appreciate your reply, Kariza.  But they blame you, you blame them, it's a vicious circle.

I'm tired of it.  The circle and the problem.

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LVdprrhs
Level 9

Re: Roku Remote Control No Longer Likes Hulu DVR

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So Hulu did finally take responsibility, helping me to reset my wireless connection and resetting Roku.

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