Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

I am experiencing this same issue: Battery status icon continues to pop up in the top right corner of the screen every 3 - 5 minutes. Currently the battery percentage shows as 100%. This has been a consistent issue since purchase (September/October 2019). Any thoughts as to how to get this to stop appearing (or appearing only when the battery is low) will be greatly appreciated.

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Level 19

Re: Remote Control Battery Status Keeps Displaying on TV

@summersrl  Thanks for the note. Could you please provide more information about which model of Roku device you are using when you encounter the issue? Have you tried rebooting both your Roku device and your wireless router/modem by disconnecting the power to both devices for a few minutes, then reconnecting, to see if this helps? 

If not, please send me a private message with your Roku account email address and the serial number fo your Roku device from Settings>System>About and I'll help get you in touch with our support team directly. 

 

Thanks,

Tanner

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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Thanks for the response, Tanner. I will follow up with a DM with the specifics you requested. For others who may stumble upon this thread let me provide a bit of clarification here.....

1. I have (and use) several Roku devices including two Roku Ultras, a Roku Stick+ and Roku Express+. This issue impacts one of the two Roku Ultras.

2. I have rebooted the Roku Ultra. Given I have three other Rokus that do not have this issue I have not rebooted my network. Rebooting the Ultra did not resolve the issue.

Anyway, I'll forward my email and serial number to you shortly.

 

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Level 18

Re: Remote Battery Icon

Because you think it shouldn't be dead in such a short time period, doesn't mean they aren't. Go into settings> remote & devices> remote in use> about what's the battery percentage?

Edmund
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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

I could never get anything that was recommended to me as a resolution to work.  I finally sent the unit back and got a replacement which seems to be working fine.  Glad to know I am not the only one with this problem.

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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Well Klinder... at least you got a reply with things to try! I sent off the requested DM on Monday and haven't heard a thing from them since. After how quickly they responded initially their subsequent silence has been very disappointing. Guess maybe there just isn't a solution to the issue.....

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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Any updates?

I have tried all of the following

1. Reset Roku box

2. Re-paired remote 

3. Reset router. Even got a new router. 
4. New batteries. 

Same issue as noted above still occurs. 

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Roku Employee
Roku Employee

Re: Remote Control Battery Status Keeps Displaying on TV

@We-like-cats 

Thanks for the update.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Updates? You're funny. Roku Support dropped me like a hot rock. Much as they did to all who complained about this issue before me. Like you I got a nice "please send us a direct message and we'll put you in touch with our Support team". That was the last I heard from them. I even tried contacting them again. They ignored that outreach as well. Hope you have a better experience.

 

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Level 19

Re: Remote Control Battery Status Keeps Displaying on TV

@summersrl 

Thanks for the follow-up here. I'm sorry if we missed reconnecting with you. We've provided your report to our team who was looking into the issue, but we don't have any further updates to share at the moment. I'll have our support team reach out directly to see what other options we have to help. 

 

Thanks,

Tanner

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